Privacy Policy for Service Wizard USA

Effective Date: May 12, 2025

INTRODUCTION

Service Wizard USA ("Company", "we", "us", "our") is committed to safeguarding the privacy of individuals. This document, the Privacy Policy Statement, details the kinds of information, including Personal Information, we process in relation to our website and other digital tools like our phone system (altogether, the "Systems"). The policy explains the rights of individuals in relation to our collection, usage, and disclosure of Personal Information pertaining to the Systems. The term "Personal Information" in this Privacy Policy Statement refers to data that can uniquely identify an individual or a household directly or indirectly through identifiers such as name, identification number, online identifier, location data, or characteristics specific to the physical, mental, genetic, economic, cultural, or social identity of that person.

DEFINITIONS OF KEY TERMS

"Data Processor": Any natural or legal person who processes the data on behalf of the Data Controller.

"Data Subject": Any living individual who is using our Systems and is the subject of Personal Information.

"User": Any individual using our Systems, who, unless otherwise specified, coincides with the Data Subject.

"Authorized Service Providers": Natural or legal persons who have a direct contractual relationship with our company to provide specific business-critical services. These include technical service providers, mail carriers, hosting providers, IT firms, marketing agencies, and similar entities that:

• Are contractually bound to protect Personal Information

• Must adhere to our privacy standards

• Are specifically appointed by us

• Are necessary for our business operations

"Third Parties": Any natural or legal persons, public authorities, agencies, or bodies other than:

• The User

• Our company

• Our Authorized Service Providers

DATA COLLECTED

We, either directly or through our Authorized Service Providers, collect the following types of data: email, phone number, name, physical address, IP address, cookies. This data may either be provided by the User or collected automatically through usage of our systems.

USAGE OF DATA

The data collected through usage of our systems is used for the following purposes:

• Scheduling jobs/services

• Communicating with users

• Handling contact lists and message dissemination

• Integrating content from other platforms

• Analyzing the performance and usage of our systems

• Maintaining system logs and ensuring proper system functioning

• Enhancing the efficiency of our internal processes

• Sharing information with our Authorized Service Providers, such as lawyers and accountants, to adhere to legal and financial standards

• Conducting audits to ensure compliance

• Safeguarding the interests and information of us, our clients, and Authorized Service Providers

PERSONAL INFORMATION MANAGEMENT

• We process Personal Information when necessary for our legitimate business interests and the effective delivery of our services. This processing may include sharing data with our Authorized Service Providers, but we do not sell Personal Information to Third Parties, nor do we share it except when required by law or with explicit User consent.

• Personal Information may be utilized for legal purposes by our company in legal proceedings or in the stages leading to potential legal action resulting from inappropriate use of our systems. The User acknowledges that we may have to disclose Personal Information upon the request of public authorities.

• We may anonymize or pseudonymize the data we collect, including Personal Information, for the purpose of enhancing data accuracy, expanding research datasets, or other related tasks.

MOBILE AND SMS MESSAGING

Your mobile phone number and related mobile information will be used in accordance with the following terms:

• Mobile numbers will not be shared with Third Parties except as required by law

• Message frequency varies based on your account settings and service usage

• Message and data rates may apply

• Mobile information will only be shared with Authorized Service Providers when necessary for service delivery

• You can opt-out of SMS messages at any time by replying STOP to any message

ACCESS TO PERSONAL INFORMATION

• Personal Information is accessible only as stated in this Privacy Policy Statement, as required by law, or with the explicit consent of the User. Authorized Service Providers processing data on our behalf must adhere to our privacy standards and are bound by contract to keep the Personal Information confidential.

• Besides being accessible to our company, certain types of personnel involved in the operation of the Systems (like administration, sales, marketing, legal, system administration) or our Authorized Service Providers might have access to Personal Information.

DATA PROCESSING DETAILS AND LOCATION

• Our company employs suitable security measures to prevent unauthorized access, alteration, disclosure, or destruction of Personal Information. We use industry-standard security practices and have implemented reasonable technical and organizational measures to protect the confidentiality, security, and integrity of your Personal Information.

• Personal Information processing is conducted using computers and/or IT-enabled tools, following procedures and modes strictly related to the purposes mentioned in this policy or through our Systems.

• Personal Information is processed at our operational offices and any other places where the parties involved with the processing are located.

DATA RETENTION PERIODS

• Personal Information shall be retained only for as long as necessary for the purposes it was collected for:

• Personal Information gathered for fulfilling a contract between you and our company will be retained until the contract is fully executed.

• Personal Information collected for our legitimate business interests will be retained as necessary to fulfill those interests.

• In certain cases, we might be legally required to retain Personal Information for a longer period as per legal requirements or authority orders.

• Once the retention period expires, Personal Information shall be deleted, ensuring that the rights to access, erasure, rectification, and data portability cannot be enforced after the expiration of the retention period.

USERS' RIGHTS REGARDING THEIR PERSONAL INFORMATION

You have certain rights regarding the Personal Information we hold about you:

• Withdrawal of Consent: You may withdraw your consent at any time where you have previously given your consent to the processing of your Personal Information.

• Objection to Processing: You have the right to object to the processing of your Personal Information if the processing is carried out on legal grounds other than consent.

• Access and Portability: You have the right to receive a copy of your Personal Information in a structured, commonly used, and machine-readable format and, if technically feasible, have it transferred to another controller without hindrance.

• Verification and Rectification: You have the right to verify the accuracy of your Personal Information and ask for it to be updated or corrected.

• Restriction and Erasure: Under certain circumstances, you have the right to restrict the processing of your Personal Information or request its deletion.

• Lodge a Complaint: You have the right to bring a claim before the competent data protection authority.

• Direct Marketing Opt-Out: Should your Personal Information be processed for direct marketing purposes, you can object to that processing at any time without providing any justification.

COOKIE POLICY

When you access our Systems for the first time, you will be informed that cookies are in use. By clicking "accept", you agree to our use of cookies as described in this Privacy Policy Statement. You may configure your browser settings to reject cookies or alert you when a cookie is placed on your device. However, disabling cookies may affect the full functionality of our Systems. For detailed information, please refer to our Cookie Policy.

HANDLING OF "DO NOT TRACK" REQUESTS

Our Systems do not support "Do Not Track" requests. To understand whether any third-party services integrated into our Systems honor "Do Not Track" requests, please consult their respective privacy policies.

LINKS TO THIRD-PARTY SERVICES

Our Systems may contain links to third-party websites, applications, and services not operated by our company. These links are provided for your convenience and do not imply our endorsement of their content or association with their operators. We are not responsible for the privacy practices of these third-party entities.

INFORMATION SPECIFIC TO CERTAIN GEOGRAPHICAL LOCATIONS

• California: If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your Personal Information. For more information, please refer to our California Privacy Notice.

• European Union: For individuals in the European Union, data processing is in compliance with the General Data Protection Regulation (GDPR). Personal Information may be transferred outside the EU; in such cases, we ensure that appropriate safeguards are in place to protect your data.

PRIVACY OF MINORS

We do not knowingly collect Personal Information from children under the age of 18. If we become aware that Personal Information from a person under 18 has been collected without verifiable parental consent, we will take steps to remove such information from our servers.

CHANGES TO THE PRIVACY POLICY

We reserve the right to make changes to this Privacy Policy at any time by giving notice to its Users on this page and possibly within our Systems and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available. Please check this page frequently, referring to the date of the last modification listed at the top.

By using our site, you consent to our privacy policy.